Shipping & Returns

SHIPPING AND RETURNS

SHIPPING CHOICES

FREE USPS First Class Shipping in USA on orders of $50.00 or more!

  • USPS 2-3 Day Priority Shipping $5.95
  • USPS 1-2 Day Priority Mail Express Shipping $21.95
  • USPS First Class Shipping for orders under 2 oz $3.00

LOCATIONS WE SHIP TO

All products are shipped from our USA warehouse. We do not ship to the states where legislation prohibits the sale of Mitragyna Speciosa.

DOMESTIC (WITHIN US) SHIPPING CARRIERS

Our Domestic (within US) shipping methods are either 2-3 days USPS Priority or 1-2 days USPS Priority Mail Express. Both come with tracking and delivery confirmation but we do not require a signature. The standard charge for 2-3 day shipping is $5.95 and $21.95 for Priority Mail Express. Honestly either will likely get to you on the same day as they are loaded on the same truck by the USPS. Orders over $50 will receive free USPS First Class Shipping in USA. If an order is under 2 ounces you have the option of First Class mail at a charge of $3.00. The carrier will usually deliver your package by 8PM on the estimated date of delivery. However, we cannot request or guarantee delivery by a specific time of day. USPS Priority Mail Express usually means that the package will be delivered the next day (excluding Sundays and Holidays), but please, bear in mind that USPS Priority Mail Express is NOT an overnight shipping option, this means that depending on your zip code, USPS work load for the day or last minutes changes in flight schedules, your package might be delivered in 2 business days. Please note: order must be received before cutoff time to qualify, see processing deadlines below. Additionally, should YOU require a signature, or want to insure your shipment, please contact us and let us know as there will be additional fees. 

ORDER PROCESSING DEADLINES

We will do our best to ship orders received before 2:00 PM EST, (11am PST) Monday to Friday (except holidays) the same day, barring any unforeseen circumstances i.e. weather. Orders received after the cutoff time are often shipped same day- but may begin to process the next business day (we always aim to ship lightening fast but sometimes life gets in the way and when that happens we certainly appreciate your patience!)

Orders to P.O. Boxes or US Territories will be delivered by the US Postal Service. Orders to APO/FPO/DPO addresses will be delivered by the U.S. Military Postal Service.

DISCREET SHIPPING

Your order is discreetly shipped in a plain unmarked package with our return address. The package will not reveal what you purchased. There will NEVER be any mention of kratom on your package.

SHIPPING PROMOTIONS

We often offer special promotions on our Facebook page including free or discounted shipping to our customers. Please be sure to LIKE our Facebook page and check back often as this is randomly included. It is also a good idea to sign up for our newsletter as we use this to communicate specials with you as well.

ITEMS ON ORDER

If an item is currently out of stock, there will be an approximate date we expect to receive the product back in stock listed next to the product stating when we should be receiving the product back in stock. Your order placed while the item is on backorder will be processed first upon our receipt of the product.

SHIPPING CONFIRMATION EMAILS

Our systems will send you an automated shipment confirmation email when we finish processing your order. Our shipping carriers do not pick up packages from our facilities on weekends, or on postal holidays. Therefore, if you place an order after our order-processing deadline, you may experience a delay between your shipping confirmation e-mail and the actual shipment of your order. The time frame for the shipment method you selected will begin when the carrier picks it up for delivery.

RETURNS

RETURN POLICY

At Kratom Divine we are committed to your complete satisfaction of our products. If for any reason you are not satisfied with our products you may return them within 30 days of delivery for a full refund. Items must be returned in their original product packaging and need to be at least 75% of the original volume. You are responsible for shipping charges to return the product.

Please include the shipping notice with your return if possible, or include your personal order information.

Contents of return should be shipped to:
Kratom Divine Attn: Returns
43798 McKenzie Highway, Leaburg, Oregon 97489

You should expect to receive your refund within three weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (2 to 3 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.

This website has not been evaluated by the Food and Drug Administration. All products offered on this website are not intended to diagnose, treat, cure, mitigate, or prevent any disease. You must be 18 years of age to purchase any products on the website.