Orders over $100 receive FREE SHIPPING!
USPS Holiday rates are now in effect as of October 3, 2022.
- USPS 2-3 Day Priority Shipping $9.90
- USPS 1-2 Day Priority Mail Express Shipping $27.90
- USPS First Class Shipping for orders 3 oz or less $5.00
- USPS uses these timelines as guidelines, they are NOT guaranteed, thus no refunds will be made.
LOCATIONS WE SHIP TO
All products are shipped from our USA warehouse. We do not ship to the states where legislation prohibits the sale of Mitragyna Speciosa:
- Rhode Island
- Washington D.C.
- Sarasota County (Florida)
- San Diego (California)
- Oceanside (California)
- Ontario (Oregon)
- Denver (Colorado)
- Jerseyville (Illinois)
- Union County (Mississippi)
DOMESTIC (WITHIN US) SHIPPING CARRIERS
PLEASE NOTE: Due to the Covid-19 pandemic USPS has advised 2-3 day Priority is now expected to arrive in 3-4 days. Please note we do not refund any shipping costs as delivery times are not in our control.
Our Domestic (within US) shipping methods are either 2-3 days USPS Priority or 1-2 days USPS Priority Mail Express. Both come with tracking and delivery confirmation but we do not require a signature. The standard charge for 2-3 day shipping is $9.90 and $27.90 for Priority Mail Express. Honestly either will likely get to you on the same day as they are loaded on the same truck by the USPS. Orders over $100 will receive free USPS shipping in USA (does not apply to APO). USPS does not give a stated time frame for delivery of First Class mail, but you can expect your order to arrive within 3-5 days. If an order is 3 ounces or less you have the option of First Class mail at a charge of $5.00. The carrier will usually deliver your package by 8 PM on the estimated date of delivery. However, we cannot request or guarantee delivery by a specific time of day. USPS Priority Mail Express usually means that the package will be delivered the next day (excluding Sundays and Holidays), but please, bear in mind that USPS Priority Mail Express is NOT an overnight shipping option, this means that depending on your zip code, USPS work load for the day or last minutes changes in flight schedules, your package might be delivered in 2 business days. USPS does NOT guarantee their Express Shipping option therefore there will be no refund issued if your package does not arrive within 1-2 days. Please note: order must be received before cutoff time to qualify, see processing deadlines below. Additionally, should YOU require a signature, or want to insure your shipment, please contact us and let us know as there will be additional fees.
ORDER PROCESSING DEADLINES
We will do our best to ship orders received before 1:00 PM EST, (10 am PST) Monday to Friday (except holidays) the same day, barring any unforeseen circumstances i.e. weather. Orders received after the 10 am pst cutoff time but before 1:30pm are very often shipped same day – but may begin to process the next business day (we always aim to ship lightening fast but sometimes life gets in the way and when that happens we certainly appreciate your patience)! When you order on Friday after the shipping cutoff, we MAY ship your order on Saturday, but cannot guarantee it so please do not include Saturday in your expected shipping time.
Orders to P.O. Boxes or US Territories will be delivered by the US Postal Service. Orders to APO/FPO/DPO addresses will be delivered by the U.S. Military Postal Service and REQUIRE Priority Shipping – First Class and Priority Express are not allowed (so please do not chose those options as this may delay the processing of your order until we get it cleared up).
Your order is ALWAYS discreetly shipped in a plain unmarked package with our return address. The package will not reveal what you purchased. There will NEVER be any mention of kratom on your package.
We often offer special promotions on including free or discounted shipping to our customers. It is also a good idea to sign up for our newsletter as we use this to communicate specials with you as well.
ITEMS ON ORDER
If an item is currently out of stock, (which is very rare) there will be an approximate date we expect to receive the product back in stock listed next to the product stating when we should be receiving the product back in stock. Your order placed while the item is on back order will be processed first upon our receipt of the product.
SHIPPING CONFIRMATION EMAILS
Our systems will send you an automated shipment confirmation email when we finish processing your order provided that you input your correct email when you placed the order. Please check your spam folder before contacting us for your tracking number as the system automatically sends these when your label is printed. Our shipping carriers do not pick up packages from our facilities on weekends, or on postal holidays. Therefore, if you place an order after our order-processing deadline, you may experience a delay between your shipping confirmation e-mail and the actual shipment of your order. The time frame for the shipment method you selected will begin when the carrier picks it up for delivery. We often will ship on Saturdays but we do not guarantee it (in summer we are often on the ocean fishing).
At Kratom Divine we are committed to your complete satisfaction of our products. If for any reason you are not satisfied with our products you may return them within 10 days of delivery for a full refund. Items must be returned in their original product packaging and need to be at least 75% of the original volume. You are responsible for shipping charges to return the product.
Please include the shipping notice with your return if possible, or include your personal order information.
All returns require prior authorization – to get authorization for a return please call us.
You should expect to receive your refund within three weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (2 to 3 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
Our products have not been evaluated by the FDA and are not intended to treat, prevent, cure, or diagnose any illness or prevent any disease. You must be 21 years of age to purchase any products on the website